Returns & Exchanges
We’re confident that you’ll love your Tiptophomedecor purchase; however, you may return your items for any reason within fourteen (14) days of the date of delivery and we’ll be happy to arrange an exchange, store credit or a refund. Contact our Customer Care Team, and we’ll be happy to promptly respond with a resolution.
- What You Can Return
- What You Can’t Return
- What You Need to Know
- How to Return an Item
WHAT YOU CAN RETURN
We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity. We will ask photos of the product in its original unused condition before processing the refund.
WHAT YOU CAN NOT RETURN
Unfortunately, we are unable to accept certain items for return.
Items which are no longer in new condition.
Items which lack their original packaging, including gift boxes and certificates of authenticity.
Items which have been customized or altered to meet customer specifications.
Items which have been in the customer’s possession for more than fourteen (14) days from the date the item was delivered.
WHAT YOU NEED TO KNOW
Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten (10) business days of receipt.
In order to return an item, customers must contact our Customer Care Team to receive a return address.
Tiptophomedecor does not reimburse the outgoing or return shipping charges unless the return is due to a defect in quality.
We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of Tiptophomedecor.
We inspect all returned items within five (5) to seven (7) business days of receipt. Any item that is received in a condition that is not new or that does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.
After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within seven (7) to ten (10) business days of receipt.
Refunds will be issued in the original form of payment.
Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.
HOW TO RETURN AN ITEM
Contact our Customer Care Team to obtain a return address.
Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.
Please be sure to use a carrier (like UPS or FedEx) that will provide you with a tracking number for your shipment.
Our main office is situated in Miami, Florida. After contacting us at email@example.com about the return shipping instructions we will provide you with the exact address depending on the location of the depot.
We will do anything to make sure you stay a happy customer!