Returns & Exchanges Policy

At TiptopHomedecor, we take pride in creating made-to-order products. Each made-to-order item is crafted with precision and care to meet your unique needs. We don't have an inventory and that means all our products are brand new and have not been sitting on shelves for extended periods. Our products are not mass-produced or pre-manufactured but are created in response to a customer's order.

Because of the made-to-order nature of our products, we have a returns and exchanges policy in place to ensure that you are fully informed and satisfied with your purchase. Please read the following policy carefully before placing an order.

1. Non-Returnable Products:

• Made-to-order items are produced on a per-order basis, and as a result, they cannot be returned or exchanged. This policy applies to a variety of products, including but not limited to wall murals, artwork, cushion covers, curtain blinds, and all other made-to-order items available in our store. 

2. Cancellation Policy:

• Orders can be canceled within 24 hours from the time of purchase. To cancel an order, please contact our Customer Support team at info@tiptophomedecor.com. After this period, orders cannot be canceled or refunded due to the production process initiated for your purchase.

3. Quality Assurance:

• We are committed to providing you with products of the highest quality. In the rare event that your product arrives with defects or errors on our part, we will work diligently to address the issue. Please notify us within 10 days of receiving your product to initiate a resolution. We may request photos or additional information to assess the issue.

4. Shipping Damage:

• If your product is damaged during shipping, please contact our Customer Support team immediately. We will assist you in filing a claim with the shipping carrier and work to provide you with a replacement or resolution as quickly as possible.

5. Customer Errors:

• It is essential to double-check the specifications, details, and personalization options provided during the order process. TiptopHomedecor is not responsible for errors or dissatisfaction resulting from incorrect information or choices provided by the customer. We strongly encourage customers to review their order details carefully before finalizing their purchase.

6. Refunds and Exchanges (exceptions):

• As a general policy, refunds and exchanges for made-to-order products are not available. However, in cases where TiptopHomedecor acknowledges a fault or error on our part, we may offer the option of a replacement product or store credit, at our discretion.

7. Contacting Customer Support:

• If you have any questions, concerns, or require assistance, please reach out to our dedicated Customer Support team. You can contact us at info@tiptophomedecor.com, and our representatives will be happy to assist you.

This Returns & Exchanges Policy reflects our commitment to providing exceptional service and high-quality products. By placing an order with TiptopHomedecor, you acknowledge that you have read and accepted these terms and conditions.