Returns & Exchanges
We’re confident that you’ll love your TipTop purchase; however, you may return your items for any reason within fifteen (15) days of the date of delivery and we’ll be happy to arrange an exchange, store credit or a refund. Contact our Customer Care Team, and we’ll be happy to promptly respond with a resolution.
- What You Can Return
- What You Can’t Return
- What You Need to Know
- How to Return an Item
WHAT YOU CAN RETURN
We accept returns on items in new condition* with the original packaging and materials, including gift boxes and/or certificates of authenticity.
Any item that has been in the customer’s possession for less than 15 days from the date the item was delivered.
WHAT YOU CAN NOT RETURN
Unfortunately, we are unable to accept certain items for return.
Items which are no longer in new condition.
Items which lack their original packaging, including gift boxes and certificates of authenticity.
Items which have been customized or altered to meet customer specifications.
Items which have been in the customer’s possession for more than fifteen (15) days from the date the item was delivered.
WHAT YOU NEED TO KNOW
Be sure to inspect your items promptly upon receipt for shipping errors or manufacturing defects. Defective merchandise must be reported within ten (10) business days of receipt.
In order to return an item, customers must contact the TipTop Customer Care Team to receive a Return Merchandise Authorization Number (RMA). Returns lacking a corresponding RMA may be delayed or returned to the customer.
If the item is being returned due to a manufacturer’s defect or because we shipped the wrong item, TipTop will pay for all shipping fees related to making the return for refund, store credit, or exchange.
If the item is being returned for any other reason, the shipping fees related to the returned item are the customer’s responsibility. This includes fees to return the item to our facility as well as fees related to shipping a replacement item to the customer, when applicable.
We advise all customers to return their items via a carrier (like UPS or FedEx) that provides a tracking number. Return shipments which are lost in transit are not the responsibility of Tiptophomedecor.
We inspect all returned items within five (5) to seven (7) business days of receipt. Any item that is received in a condition that is not new or that does not include all of its original packaging, including gift boxes and certificates of authenticity, will be returned to the customer.
After the product’s original condition has been verified, we will issue a refund, store credit or perform an exchange. Most refunds are processed within seven (7) to ten (10) business days of receipt.
Refunds will be issued in the original form of payment.
Unless the item is returned due to a manufacturing defect or because we shipped the wrong item, the original shipping fees associated with your order will not be refunded.
HOW TO RETURN AN ITEM
Contact the TipTop Customer Care Team to obtain return shipping instructions and a Return Merchandise Authorization number (RMA).
Complete the Customer Return Form to include with your return shipment.
Using the existing packing materials or your own, prepare your item(s) for return along with their original packaging, gift boxes, and/or certificates of authenticity.
Be sure to include a copy of your Customer Return Form inside the package and write your RMA number on the outside of the package.
If a prepaid label was provided for the return, deliver your package to the UPS or FedEx facility nearest you. Otherwise, select a carrier and ship the package to our facility using the address provided by the TipTop Customer Care Team. Please be sure to use a carrier (like UPS or FedEx) that will provide you with a tracking number for your shipment.
Our main office is situated in Miami, Florida. After contacting us at firstname.lastname@example.org about the return shipping instructions we will provide you with the exact address depending on the location of the depot.
We will do anything to make sure you stay a happy customer!